Terms and Conditions 99ab

These Terms and Conditions ("Terms") govern your use of the platform, website, and all services provided by 99ab ("Platform"). By accessing or using this Platform in any way, you — whether as a visitor or registered member — agree to be fully bound by these Terms.

If you do not agree with any part of these Terms, please cease using the Platform immediately. Continued use following any changes to these Terms will be deemed as automatic acceptance of those changes.

These Terms are to be read together with Privacy Policy and Responsible Gaming Policy which together form the entire agreement between you and 99ab.

To be eligible to use the 99ab Platform, you must meet all of the following requirements:

• Be at least 18 years old on the date of registration.
• Being an individual acting on your own behalf and not on behalf of any third party.
• Not subject to any legal prohibition or court order preventing participation in online wagering activities.
• Not listed in any gambling self-exclusion program that you have personally applied to join.
• Having full internet access and using this Platform of your own free will.

99ab reserves the right to request age and identity verification at any time. If you are unable to verify your eligibility, your account may be temporarily suspended or permanently closed until full verification is received.

When registering an account at 99ab, you agree to provide accurate, complete, and up-to-date information. False or misleading information may result in your account being closed and funds forfeited.

Each user is only permitted to hold one active account only. Multiple account registrations by the same individual — using different names, email addresses, phone numbers, or payment methods — constitute a serious violation of these Terms.

You are solely responsible for:

• Ensuring that your account password is kept secure and not shared with anyone.
• Report any suspicious activity or unauthorized access to your account to the 99ab support team immediately.
• Updating your personal information should any changes occur, such as your phone number or email address.
• Ensuring that your use of the account complies with the laws applicable in your location.

An identity verification process (KYC) may be required before any fund withdrawal is permitted. Documents that may be requested include a national ID, passport, bank statement, or proof of address. All submitted documents will be handled securely in accordance with our Privacy Policy.

99ab supports a wide range of popular payment methods in Malaysia, including online banking, digital wallets, and instant bank transfers. All transactions are processed through secure, encrypted payment channels.

Deposit:

• Deposits are credited to your account instantly once payment is confirmed by the payment service provider.
• Minimum and maximum deposit amounts are subject to the selected payment method.
• 99ab does not charge any processing fees on deposits; however, third-party payment service providers may impose their own charges.

Withdrawal:

• Withdrawal requests will be processed within the stipulated timeframe, typically within minutes to 24 hours depending on the chosen method.
• Withdrawals can only be made to the same payment method used during deposit, for security and anti-money laundering compliance purposes.
• Full identity verification (KYC) must be completed before your first withdrawal is processed.
• 99ab reserves the right to delay or withhold withdrawals if any suspicious activity is detected, pending the completion of an investigation.

99ab offers a variety of bonuses and promotions from time to time to reward both new and existing members. All bonuses are subject to the specific terms and conditions stated alongside each respective offer.

The general terms applicable to all 99ab bonuses are as follows:

• Wagering Requirement (Rollover): Each bonus has its own wagering requirement that must be met before a withdrawal is permitted. This requirement is typically expressed as a multiple of the bonus value (e.g., 20x means a RM100 bonus requires RM2,000 in wagering).
• Validity Period: All bonuses have a set validity period. Bonuses that are unused or whose wagering requirements are not fulfilled within that period will be automatically forfeited.
• Eligible Games: Not all games contribute equally toward wagering requirements. The list of eligible games and their respective contribution rates are stated in the relevant bonus terms.
• Betting Limit While Bonus Is Active: While a bonus is active, a maximum betting limit may be applied to prevent bonus abuse.
• One Active Bonus at a Time: Only one bonus may be active at a time unless otherwise stated in the promotion's terms.

99ab reserves the right to withdraw or modify any bonus if misuse, fraud, or a breach of terms is suspected. 99ab's decision in such matters is final.

All games on the 99ab Platform are operated using a certified Random Number Generator (RNG) that has been audited by an accredited independent body. This ensures that every game outcome is entirely random and cannot be influenced by anyone.

By playing at 99ab, you acknowledge and agree that:

• The outcome of all games is final and cannot be disputed on the grounds of dissatisfaction alone.
• You understand how your chosen game works before placing any wagers. Game guides are available for all titles.
• Confirmed and settled bets cannot be cancelled.
• In the event of a technical disruption during an active game, 99ab will resolve the situation based on saved system records, and the decision made shall be final.
• The use of automation software, bots, or any tool that provides an unfair advantage in games is strictly prohibited.

For Sports Betting, all results are based on the official match outcomes published by the relevant sporting body. Any change in results after official confirmation will not affect payouts that have already been made.

99ab is committed to providing a safe, fair, and enjoyable environment for all players. All users are therefore required to comply with the established code of conduct.

The following actions are strictly prohibited on the 99ab Platform:

• Using abusive, threatening, or harassing language toward other users or support staff.
• Sharing or distributing another user's personal information without authorisation.
• Attempting to hack, breach, or disrupt the technical operations of the Platform.
• Colluding with other players to manipulate game outcomes, particularly in multiplayer games.
• Using a VPN or proxy to conceal your actual location or bypass geographical restrictions.
• Engaging in any form of money laundering through the 99ab Platform.

Violation of any of the above rules may result in a warning, temporary suspension, or permanent account closure, depending on the severity of the breach. 99ab cooperates fully with authorities in investigations related to illegal activities.

99ab takes the protection of all users' personal information seriously. All personal data you provide to us will be handled in accordance with Privacy Policy our comprehensive.

In summary, you agree that 99ab may:

• Collecting and processing your personal data for identity verification, payment processing, and legal compliance purposes.
• Using your usage data to improve your gaming experience and offer relevant promotions.
• Sharing your data with trusted third parties such as payment providers and regulatory bodies when required.

You have the right to access, correct, or request the deletion of your personal data at any time by contacting our support team. Such requests will be processed within a reasonable timeframe in accordance with applicable legal requirements.

You may close your account at any time by contacting the 99ab support team. Before closure, please ensure all remaining funds in your account have been withdrawn first, as the closure process cannot be reversed once completed.

99ab reserves the right to unilaterally suspend or close your account under the following circumstances:

• Age or identity verification failed or was rejected.
• There is strong evidence or reasonable suspicion of fraud, hacking, or collusion.
• Violation of any provision within these Terms.
• Accounts inactive beyond the defined period (typically 12 consecutive months without any login).
• A self-exclusion request submitted by you to us.

In cases of closure due to fraud or serious violations, 99ab reserves the right to hold all funds in the account while an investigation is conducted. Should fraud be proven, all associated funds will be fully forfeited.

To the extent permitted by applicable law, 99ab shall not be liable for:

• Any financial losses incurred as a result of wagering activity on the Platform, including losses arising from technical disruptions beyond our control.
• Loss of opportunity, indirect losses, or consequential damages arising from the use of or inability to use the Platform.
• Actions or omissions by third parties, including payment service providers, game providers, or internet service providers.
• Losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

In the event of a dispute between you and 99ab, we are committed to resolving it fairly and transparently. You may submit a complaint to our support team and we will respond within a reasonable timeframe.

99ab reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon publication on our official website.

You are encouraged to review this Terms and Conditions page periodically to ensure you are always aware of the latest version in effect. The date of the last update is always displayed at the top of this page for your reference.

If you disagree with any changes made, you have the right to close your account and withdraw all remaining funds. Continued use of the Platform after changes are published will be deemed as your consent to the updated terms.

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of 99ab's services, our support team is available 24 hours a day, 7 days a week.

You may contact us via:

• Live Chat: Available directly on the Platform for immediate response.
• Email: [email protected]
• FAQ: Visit FAQ page for answers to frequently asked questions.

We are committed to responding to every enquiry as promptly as possible and ensuring every issue is resolved in a fair and satisfactory manner for all parties.