Privacy Policy 99ab
– Your Data, Our Responsibility

When you register and use the 99ab platform, we collect several categories of personal information to ensure the services we provide are safe, fair, and of the highest quality. This collection is carried out transparently and only for legitimate purposes.

Information you provide directly:

• Full name as it appears on your official identity document.
• An active email address used for account communications.
• A mobile phone number registered in Malaysia.
• Date of birth for age verification purposes (18 years and above).
• Payment information including bank account number, account holder name, and bank name.
• Identity documents such as MyKad, passport, or driving licence when KYC verification is required.
• Bank statement or proof of address if requested during account verification.

Information collected automatically:

• Your IP address and geographic location when accessing the platform.
• The type of device, operating system, and browser version you are using.
• Activity log records including pages visited, access times, and actions taken.
• Game usage data including betting history, total deposits, and withdrawals.
• Cookie data and related tracking technologies (see Section 5 for details).

Every piece of information we collect is used solely for clear and lawful purposes. 99ab will not process your data for any purpose that is irrelevant or outside the scope described below.

We will not use your data to make automated decisions that significantly affect your rights without human intervention. If you receive any marketing communications from us and no longer wish to, you may opt out at any time by contacting our support team.

99ab takes a strictly limited and controlled approach to sharing user data. We do not sell, rent, or transfer your personal information to any third party for their own commercial purposes.

Your information may be shared only in the following circumstances and with appropriate safeguards in place:

• Payment Service Providers: Required transaction information is shared with licensed and certified payment service providers to securely process your deposits and withdrawals.
• Game Providers: Required game data is shared with our game software providers to ensure a smooth and fair gaming experience.
• Technical Service Providers: Information technology service providers that assist us in operating the platform infrastructure, subject to strict confidentiality agreements.
• Regulatory Bodies and Enforcement Agencies: When required by law or court order, we will disclose the necessary information to the relevant authorities.
• Fraud Prevention: Information may be shared with licensed fraud prevention agencies or anti-money laundering platforms to protect the integrity of our platform and all its users.

All third parties that receive 99ab user data are bound by data processing agreements that require them to protect that information to the same strict standards we apply ourselves.

Protecting your data is our number one priority. 99ab continuously invests in the latest security infrastructure to ensure your personal and financial information is always shielded from evolving threats.

The security measures we practice include:

• 256-bit SSL/TLS Encryption for all data transmitted between you and our servers — no sensitive information is sent unencrypted.
• Two-Factor Authentication (2FA) available for all user accounts as an additional layer of security during login.
• Encrypted password storage using one-way hashing algorithms that cannot be decrypted even by our own staff.
• Real-time monitoring by our security team working around the clock to detect any unusual activity.
• Network segregation between the front-end systems and the database to limit exposure in the event of a security incident.
• Penetration testing periodically by independent security experts to identify and address any system vulnerabilities.

99ab uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use four main types of cookies:

• Strictly Necessary Cookies: These cookies are required for core platform functions such as login session authentication, security, and technical stability. They cannot be disabled.
• Preference Cookies: Saves your preferences such as language, currency, and display layout to make your experience more convenient on future visits.
• Analytics Cookies: Helps us understand how users interact with the platform for continuous improvement. This data is collected in aggregate and cannot be used to identify individuals.
• Marketing Cookies: Used only with your consent to display relevant promotions based on your interests and usage patterns.

You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform. For more information on managing cookies in popular browsers, refer to your browser's help documentation.

As a trusted user, you have certain rights regarding your personal data held by 99ab. We are committed to making it easy for you to exercise these rights in a straightforward and transparent manner.

To exercise any of the above rights, please contact our support team by email at [email protected] or via live chat on the platform. We will process your request within 30 business days from the date it is received.

99ab retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws in Malaysia.

In general, data retention periods are as follows:

• Active account data: Retained for the duration your account is active and for any additional period required by law following account closure.
• Financial transaction records: Retained for a minimum of 7 years after each transaction in accordance with anti-money laundering (AMLA) legal requirements.
• Identity verification documents (KYC): Retained for a minimum of 5 years after the business relationship ends.
• Activity and security logs: Retained for 2 years for security and audit purposes.
• Support communication records: Retained for 3 years for reference and service improvement.

Once the retention period has expired and there is no legal requirement to keep it, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity.

The 99ab platform may contain links or integrations with third-party services such as game providers, payment processors, and technology partners. Whenever you leave the 99ab platform and access a third-party website or service, that company's privacy policy applies — not ours.

We encourage you to always read and understand the privacy policies of any third parties you interact with. 99ab is not responsible for the privacy practices or content of third-party websites that are linked or integrated within our platform.

All of our certified game providers are subject to strict data protection agreements to ensure that any data shared with them is protected to a standard consistent with our own.

The 99ab platform is exclusively for users aged 18 and above only. We do not knowingly collect any personal information from individuals under the age of 18.

We use multiple age verification mechanisms, including date-of-birth checks during registration and a thorough KYC process, to ensure that only eligible users can access our platform.

99ab reserves the right to update or modify this Privacy Policy at any time in response to changes in law, technology, or our business practices. Any significant changes will be communicated to you via email notification or a prominent notice on the platform before the changes take effect.

The "Updated" date shown at the top of this page will always reflect the latest version of the Privacy Policy in effect. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of the 99ab platform after any changes are published constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and withdraw all remaining funds before the changes take effect.

If you have any questions, concerns, or complaints about how we handle your personal data, or if you wish to exercise any of the rights set out in Section 6, please contact us through the following channels:

• Live Chat: Available directly on the 99ab platform for immediate responses, 24 hours a day, 7 days a week.
• Dedicated Privacy Email: [email protected] — please include "Privacy Inquiry" in the subject line of your email.
• FAQ: Visit FAQ page for quick answers to frequently asked privacy-related questions.

We are committed to responding to all privacy-related inquiries within 3 business days and resolving formal requests within the timeframe required by applicable law.