Responsible Gaming
99ab – Safe & Regulated

Responsible gaming means participating in gambling or wagering activities as a form of entertainment — not as a way to generate income, escape from problems, or fulfil emotional needs. When gambling starts to take control of your life, that is a sign something needs to change.

At 99ab, we understand that the majority of our users play in a healthy and controlled manner. However, we also recognize that some individuals may struggle to manage their gaming habits. That is why we have built a comprehensive suite of protection tools — not merely to meet licensing requirements, but because we genuinely care about your wellbeing.

Responsible gaming involves three core principles:

• Control: You decide how much time and money you spend — not your emotions or outside pressure.
• Awareness: You understand that game outcomes are random and no system can guarantee long-term wins.
• Balance: Gambling is just a small part of your life, not your main focus or a way to cope with stress.

If all three principles still reflect the way you play, you're on the right track. But if something feels off, keep reading — we're here to help.

Problem gambling rarely happens overnight. It develops gradually, and often the person closest to the problem is the last to notice. Here are the warning signs to watch for in yourself or those around you:

• Chasing losses — continuing to play in hopes of recovering money already lost, even as the situation worsens.
• Lying about gambling — hiding gambling activity from family, friends, or employers.
• Borrowing money to gamble — using personal loans, credit cards, or emergency savings to keep playing.
• Neglecting responsibilities — work, family, or social relationships are disrupted due to time spent gambling.
• Gambling to escape problems — using gambling as a way to cope with stress, depression, anxiety, or personal conflict.
• Unable to stop even when you want to — have tried to cut down or stop gambling multiple times but have not succeeded.
• Obsession with gambling — constantly thinking about ways to get money to gamble or planning the next play session.
• Feeling anxious or irritable — feeling uncomfortable, restless, or distressed when trying to reduce gambling activity.

Honestly identifying these signs is the single most important first step. There is no shame in asking for help — many people have been through the same experience and made a full recovery.

All responsible gaming management tools at 99ab are accessible directly through your account without needing to contact customer support. Here is a quick guide on how to activate each tool:

Please note: when you apply for adding limits (e.g. increasing deposit limits), a mandatory 7-day waiting period applies before the change takes effect. This is an additional safeguard to ensure your decision is final and not the result of emotional pressure in the moment.

Answer the questions below honestly. This is not an official test, but it can help you assess your relationship with gambling more objectively.

99ab takes the protection of minors extremely seriously. Our platform is exclusively for users aged 18 and above only, and we enforce multiple layers of verification to ensure full compliance.

Steps we take to protect minors:

• Mandatory age verification during registration through date of birth verification and a rigorous KYC process.
• Identity document verification for all new accounts before the first withdrawal is permitted.
• Parental Control Software Support — we recommend the use of software such as Net Nanny, Qustodio, or Bark for parents who wish to block access to online gambling sites.
• Immediate reporting procedure — parents or guardians who suspect their minor child has registered may contact us directly and the case will be handled within 24 hours.

If you are a parent or guardian, we encourage you to have an open conversation with your children about the risks of online gambling and to ensure that the devices they use have appropriate controls in place.

Asking for help is a sign of strength, not weakness. If you or someone you care about is struggling with problem gambling, there are various support resources available in Malaysia. 99ab works with these organisations to ensure our users have access to the help they need.